What is an eVisa?

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1. What is an eVisa?

An eVisa (or label-less visa) is a visa issued without a physical label.

New Zealand’s Immigration Act 2009 does not require you to have a visa label placed in your passport to confirm your immigration status and entitlements in New Zealand, and is issuing more eVisas in place of physical labels. The use of eVisas generally makes the visa application process faster and simpler.

If you are issued an eVisa, you will get a visa approval notification containing all the details of your visa, including the visa start and expiry dates and any travel conditions. It is important that you keep this visa approval notification in a safe place and carry it with you when you travel. See What do I do with my visa approval notification? for more information.

2. Important things to remember about your eVisa

You can use your New Zealand eVisa to travel to, enter and stay in New Zealand for the time period allowed by your visa. If you are currently outside New Zealand, you may only arrive in New Zealand on or after your visa start date. Note: Entry into New Zealand may be subject to entry permission. A temporary visa holder may be denied entry at the border (eg if carrying prohibited goods or substances).

Check your visa approval notification carefully against your passport details to make sure they match. If the details do not match exactly, contact Immigration New Zealand immediately. See The details in my visa approval notification do not match my passport – what do I do? for more information.

If you have got a new passport since your eVisa was granted, you must update your passport details with Immigration New Zealand before you travel. If you don’t, your travel to New Zealand may be disrupted. See What happens if I get a new passport? for more information.

Keep a copy of your visa approval notification in a safe place and carry it with you when you travel. It contains important information about your visa. See What do I do with my visa approval notification? for more information.

Immigration New Zealand recommends you confirm other countries’ entry, exit and visa requirements with relevant foreign government authorities before you travel.

You can use the Visa Verification Service to view your visa record. If you applied for your visa using your Immigration ONLINE account, you can also view your online application and visa history by logging into your account.

Employers, education providers, banks and other third parties can check your entitlements online using VisaView or the Visa Verification Service.

3. The details in my visa approval notification don’t match my passport – what do I do?

If there is an error in the visa details listed in your visa approval notification, for example if your name is spelt wrong or your passport number is wrong, contact Immigration New Zealand immediately.

If your personal details in the visa approval notification do not match your passport, you may be delayed when travelling to New Zealand.

However, please note that the visa approval notification will only capture your first and last name. Middle names are not always included. As long as the names that do appear are correct, the missing names do not affect the integrity of the visa or the ability to travel to (or remain in) New Zealand.

4. What do I do with my visa approval notification?

Keep your visa approval notification in a safe place and carry it with you when you travel and at other times when you need to prove your immigration status.

It contains important information about your visa that you may need to refer to, including the start date, expiry date and travel conditions.

5. How do I check my visa details if I don’t have a visa label in my passport?

There are a number of ways to check your visa details online:

  • Immigration ONLINE – If you applied for your visa through Immigration ONLINE, log in to your account to view your visa approval notification which contains all your visa conditions.
  • Visa Verification Service – The Visa Verification Service is an online service that can be used by the visa holder themselves and third parties (such as banks, health care providers, etc.) to view the details of your current visa. You will need to login with RealMe and create a Visa Verification Service account. You need to know the visa holder’s family name, passport nationality, passport number, date of birth, gender and visa start date to check a visa using the Visa Verification Service.
  • VisaView – VisaView is an online service available to registered New Zealand employers and education providers so they can verify a visa holder’s work and/or study entitlements. You can provide your details (family name, passport nationality, passport number and employment/course start date) to an employer or education provider and they can use VisaView to confirm your work/study entitlements.

You can also check your visa approval notification or contact Immigration New Zealand.

6. How will the airline know I have a valid New Zealand visa if I don’t have a visa label in my passport?

Airlines will normally check your visa record electronically, but you may be asked for evidence of your visa when you check-in. You should carry your visa approval notification with you when you travel to New Zealand.

7. How can I prove I’m entitled to work or study in New Zealand if I don’t have a visa label in my passport?

Registered New Zealand employers and education providers can verify a visa holder’s work and/or study entitlements through VisaView.

The employer/education provider must have your approval in order to check your entitlements using VisaView. To run the search, they also need to know your family name, passport nationality, passport number, and your employment/course start date.

8. What happens if I get a new passport?

Your visa details are linked to your passport. If you have been issued a new passport since your New Zealand visa was granted, you must notify Immigration New Zealand of your new passport details. To do this, see How do I transfer my visa to a new passport? If you don’t advise Immigration New Zealand of your new passport details, you will be delayed when travelling to New Zealand.

9. Can I request a visa label if I want one? How?

You don’t need a visa label in your passport to travel to, enter, or remain in New Zealand. Your visa record is held in Immigration New Zealand’s electronic system.

However, if you have an eVisa and you need evidence of your visa endorsed in your passport, you can request this from Immigration New Zealand. This will incur a fee and you will need to complete an Application for Transfer or Confirmation of a Visa form (INZ 1023).

To request a visa label, follow the instructions on the How do I transfer my visa to a new passport? page.

10. Who does Immigration New Zealand issue eVisas to?

From 20 November, you may be issued an eVisa if you apply for your visa through Immigration ONLINE.

You may also receive an eVisa if you are a Working Holiday maker, are from a certain country, or are applying from a certain country. If you belong to one of these applicant groups, you will be issued an eVisa regardless of how your application is made (so for both online and paper applications).

More information on when a passport will be required can be found on our eVisa page.

This answer was last updated on 8 January, 2018.

From Immigration New Zealand website under Creative Commons Attribution (CC-BY) 3.0 New Zealand Licence.