Guide on Complaint to Ombudsman

The Ombudsmen Act 1975 makes it possible for the Ombudsman to make a finding and make recommendations about Immigration New Zealand's decisions.
If you want to learn about Complaint to Ombudsman, you've come to the right place.
This guide has everything you need to understand the basics of Complaint to Ombudsman. You'll also find links to useful resources from our blog and video throughout, so you can plan your next steps.

What is it?

If your complaint with Immigration New Zealand has not been successful and you still believe that there are good grounds, then the next level up in the chain would be to lodge a complaint to the Ombudsman's Office.

You will need to have a good understanding of the immigration instructions (operation manual) and the relevant processes to be able to put together a good submission.

author headshot Michael Yoon
Guide last modified on 9 September 2023 by
Michael Yoon
Michael has been working as a lawyer in New Zealand since 2006. Over the years, he has successfully helped thousands of clients to get their desired outcome. Clients find Michael knowledgeable, approachable and professional — a trusted expert.

Got questions about Complaint to Ombudsman but feel lost and unsure?

We provide a tailored approach to our services for Complaint to Ombudsman to ensure your immigration process is completed as smoothly and worry-free as possible. 

From start to finish, with us, you can apply with confidence.
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