Contact Centre Customer Service Representative

Get visa sponsorship in East Tamaki, Auckland as Contact Centre Customer Service Representative. Please note that you will have to make your own enquiries with the employer directly.
If you have been offered this job and need help with the immigration process, please contact Immigration Lawyer Auckland to discuss.

ABC, Auckland's top vehicle maintenance network, seeks experienced customer service representative to join their team. Apply now for stable job with growth prospects.

Job title
Contact Centre Customer Service Representative
Employer
Find out
Location
East Tamaki, Auckland
Category
Call Centre & Customer Service
Time
Full time

Pay

Not mentioned

ABC has been operating for nearly 30 years and has a reputation as the Auckland region's top vehicle maintenance network. We offer a friendly, teamwork-oriented working environment, excellent support for growth and development, and provide employment with outstanding stability and job security.

We are looking for an experienced customer service representative to join our expanding team to help us serve the customers for our workshops. You will need to be reliable and flexible, and be able to work well in a tight-knit team. Having automotive industry experience would be an advantage but not essential.

The main responsibilities are to provide customer service for incoming enquiries and bookings, and carry out outgoing contact services. These are done via phone, email, text and online. The predominant focus is to answer customer’s questions and resolve problems by providing a solution, integrating with our branches and supporting our workshop people. There needs to be prompt and accurate management of customer feedback, issues, and complaints, whereby maintaining customer satisfaction by providing problem-solving resources. Above all else we need to maintain quality standards for excellence in customer interactions to exceed customer expectations.

We require excellent and previous customer service experience with a minimum of 3 years’ experience in a similar capacity. There will also be further responsibilities to support the branches and minor administrative tasks for the office. A full job description is available on request.

Our office is based in East Tamaki with parking available. The remuneration range for this role will be negotiated based on experience and or qualifications. This is a fulltime and fully office-based role with hours Monday to Friday 8.00am to 4:30pm.

Applicants for this position should have NZ residency or a valid NZ work visa. We are an accredited employer with Immigration New Zealand.

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author headshot Michael Yoon
Last modified on 16 May 2024 by
Michael Yoon
Principal Immigration Lawyer
Michael has been working as a lawyer in New Zealand since 2006. Over the years, he has successfully helped thousands of clients to get their desired outcome. Clients find Michael knowledgeable, approachable and professional — a trusted expert.
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