Senior ICT Support Specialist

The company - An Accredited Employer for Work Visas and a highly customer centred company!

Our client specialises in helping manufacturing, construction and multi-site retail firms succeed by utilising best in class technology to drive efficiency, data safety and systems that are always available.   Unlike other IT Managed Service Providers (MSP) who provide one size fits all solutions across all industries, our client pride themselves on working alongside the businesses they interact with and craft solutions that make sense, are affordable and deliver tangible benefits. This is demonstrated by their 10+ years experience with some of the country’s well-known brands who entrust their IT Support with our client.

The role
A newly created position, the Senior ICT Support Engineer is a Level 3 Engineering & Systems Support function. Your responsibilities involve consistently addressing incidents and requests within agreed SLAs, and offering Level 2 Engineers technical guidance and advice for speedy resolutions.

This role owns the systems maintenance and ongoing leadership of our client's data centre infrastructure and aiding our client’s Level 1 & 2 engineers be more effective in managing customer expectations where and when Level 3 technical resolutions are required.

In this ever evolving role, you will indirectly support approximately 100 customers across NZ, each employing diverse technologies. Your expertise will not only include the support these customers but also will offer critical technical insights to our client's Managing Director and the Project Implementation Lead regarding how to build highly scalable Data Centre Infrastructure.

As the Senior Engineer, you have been around the block a few times, data centre management is your thing and you love nothing more than optimising client infrastructure while also playing a key role in migrating infrastructure to the cloud - Azure AD. You have played a pivotal role in managing both expansive and compact IT environments, including their Internal Data Centre.

Therefore in summary, you will be part of an energetic team, comprising of Tier 1 and 2 ICT System Support Administrators and System Engineers and will oversee components of our client's HP/Microsoft/Veeam Datacentre while providing third-level technical support.

Technically, your responsibilities will span across domains like:

- Windows Server (2012 – 2019) Systems Administration & Engineering, Proven Level 3 Support skills - the buck stops with you.
- Hardware - Troubleshooting datacentre hosts/switches/HP sans and third level desktop support assistance.
- Software - Managing the Hyper V environment. Backups/ Replication/ server 2012 upwards. SQL, PowerShell scripting experience desirable.
- Data Centre Management and managing Windows Server/host and VM's.
- HP SAN - Understanding and resolving SAN issues.
- HyperV - build and release into production skills essential

Any experience in the following is highly desirable, but not essential:

- Microsoft 365 Systems Administration - Level 3 Engineering & Support experience necessary
- Network troubleshooting - Setting up a router/switch and wireless access point – any brand. Troubleshooting internet/network issues. DHCP and DNS.
- FortiGate configuration and support.

The candidate
This role suits a person who likes the technology, enjoys being behind the scenes, does not want for client facing responsibilities. You love nothing more than optimising Data Centre technologies, building scalable and secure infrastructure that serves clients well.

So what are we looking for?
At least 3 years working within  a level 3 role in an MSP. Essential:

- Experience managing Virtualisation environments - Server and Desktops
- RDS environment administration
- Backup Management and Configuration – Azure Cloud Backups, Azure Backup Server, Microsoft Data Protection Manager, Veaam
- Hyper V Clustering, Management and Monitoring
- HP Storage Array Management
- Windows Server experience - 2012, 2016, 2019 (2022 any experience is beneficial)

Beneficial skills include:

- Advanced Microsoft environment(s) management including Active Directory, Windows Server, Office 365
- Strong foundation of networking skills and experience including TCP/IP, Telephony, LAN, WAN management, switching, firewalls, routing protocols and network security – Particularly FortiGate Routers.
- FortiGate Router Management

Benefits/Specifics
This is a permanent full-time role where you will be required Monday to Friday for 40 hours per week. There is a requirement for a rostered on-call support (1 week in every 3 weeks).

An attractive base wage between $70,000 - $90,000 (NZD) per annum and the option to enjoy Profit Share over time plus, a North Shore location, a small yet highly proficient team of likeminded professionals comprise the offer. In addition to an attractive base salary, our client offers a monthly on-call allowance of $200 if assigned to work for a specific client. This is designed to compensate employees for their availability and commitment to on-call duties. This allowance is contingent upon the ongoing relationship with the specific client responsible for its coverage, and in the event that the client ceases their engagement with the organisation, the on-call allowance associated with that client will also come to an end.

On call will be a one week in three roster and will cover Mon – Sunday (7 days) 24/7. Public holiday rules apply should on call fall on a public holiday.