Customer Service and Support Manager

Get visa sponsorship in East Tamaki, Auckland as Customer Service and Support Manager. Please note that you will have to make your own enquiries with the employer directly.
This job listing is now closed.

ABC, Auckland's leading vehicle maintenance network, is hiring an experienced customer services manager with knowledge of the automotive industry. Join our team, handle customer feedback, and enhance service quality. Full-time position with competitive remuneration. NZ residency or valid work visa necessary.

Job title
Customer Service and Support Manager
Employer
Job listing closed
Location
East Tamaki, Auckland
Category
Call Centre & Customer Service
Time
Full time

Pay

Not mentioned
This job listing is now closed.

ABC has been operating for nearly 30 years and has a reputation as the Auckland region's top vehicle maintenance network. We offer a friendly, teamwork-oriented working environment, excellent support for growth and development, and provide employment with outstanding stability and job security.

We are looking for an experienced customer services manager from the automotive industry to join our busy company to help us operate our workshops. You will need to be reliable and flexible, have an outgoing personality, and be able to work well in a tight-knit team.

The main responsibilities are;

- Strategic and functional management of customer service, excellence/standards and service delivery.
- Manage current customer service policies and procedures with room to develop and implement improvements and strategies to exceed customer expectations.
- Prompt and accurate resolution of customer feedback, issues, complaints and enquiries. Answer customer’s questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
- Foster a continuous learning environment, provide direction and material for ongoing training and development for customer service. Maintain quality standards for excellence and customer interactions.
- Improve customer service quality results by conducting surveys and sourcing feedback through means of communication. Interpret customer service information and provide recommendations for strategic plans.

We require excellent knowledge of customer service and procedures in the automotive industry, with a minimum of 5 years’ experience in a similar capacity. There will also be further responsibilities to support the management team and administrative tasks for the office and 12 workshops. A full job description is available on request.

Our office is based in East Tamaki with parking available. The remuneration range for this role will be negotiated based on experience and or qualifications. This is a fulltime role which includes vehicle and cell phone.

Applicants for this position should have NZ residency or a valid NZ work visa. We are an accredited employer with Immigration New Zealand.

This job listing is now closed.

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Last modified on 13 February 2024 by
Michael Yoon
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