Contact Centre – Customer Service Representative

Get visa sponsorship in East Tamaki, Auckland as Contact Centre – Customer Service Representative. Please note that you will have to make your own enquiries with the employer directly.
This job listing is now closed.

Join ABC, the leading vehicle maintenance network in Auckland. We currently have a customer service representative vacancy available, responsible for managing enquiries, bookings, and customer support. Prior experience is desired, and a full-time position with a competitive salary.

Job title
Contact Centre – Customer Service Representative
Employer
Job listing closed
Location
East Tamaki, Auckland
Category
Call Centre & Customer Service
Time
Full time

Pay

Not mentioned
This job listing is now closed.

ABC has been operating for nearly 30 years and has a reputation as the Auckland region's top vehicle maintenance network. We offer a friendly, teamwork-oriented working environment, excellent support for growth and development, and provide employment with outstanding stability and job security.

We are looking for an experienced customer service representative to join our expanding team to help us serve the customers for our workshops. You will need to be reliable and flexible, and be able to work well in a tight-knit team. Having automotive industry experience would be an advantage but not essential.

The main responsibilities are to provide customer service for incoming enquiries and bookings, and carry out outgoing contact services. These are done via phone, email, text and online. The predominant focus is to answer customer’s questions and resolve problems by providing a solution, integrating with our branches and supporting our workshop people. There needs to be prompt and accurate management of customer feedback, issues, and complaints, whereby maintaining customer satisfaction by providing problem-solving resources. Above all else we need to maintain quality standards for excellence in customer interactions to exceed customer expectations.

We require excellent and previous customer service experience with a minimum of 3 years’ experience in a similar capacity. There will also be further responsibilities to support the branches and minor administrative tasks for the office. A full job description is available on request.

Our office is based in East Tamaki with parking available. The remuneration range for this role will be negotiated based on experience and or qualifications. This is a fulltime and fully office-based role with hours Monday to Friday 8.00am to 4:30pm.

Applicants for this position should have NZ residency or a valid NZ work visa. We are an accredited employer with Immigration New Zealand.

This job listing is now closed.

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author headshot Michael Yoon
Last modified on 13 February 2024 by
Michael Yoon
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