Venue Manager

Venue Manager - ABC Bar

Overview:
We are seeking an experienced and dynamic Venue Manager to lead our neighborhood bar located in Northlake Wanaka. The successful candidate will be a seasoned hospitality professional with a proven track record in management and a deep understanding of the elements that contribute to a successful hospitality business. This is an exciting opportunity for an individual who is passionate about creating memorable experiences for guests, building and leading a motivated team, and contributing to the overall success of the business.

The ability to manage and lead a team is essential, so we are looking for a true team player, someone who gets hospitality and understands the importance of delighting customers. The customers at ABC are family and we strive to ensure that every woman, man and their dog feel like this is their second home.

Responsibilities:

Operational Management:
- Oversee day-to-day operations of the venue, ensuring smooth and efficient service.
- Manage inventory, ordering, and stock control to optimize cost efficiency.
- Implement and maintain high standards of cleanliness, safety, and hygiene.

Team Leadership:
- Recruit, train, and manage a team of passionate and customer-focused staff.
- Foster a positive and collaborative work environment, promoting teamwork and employee development.
- Conduct regular staff meetings and performance reviews to ensure continuous improvement.

Customer Experience:
- Ensure exceptional customer service and satisfaction by consistently meeting and exceeding guest expectations.
- Implement strategies to enhance the overall guest experience and drive repeat business.
- Address customer feedback promptly and effectively.

Financial Management:
- Monitor and manage budgets, revenue targets, and cost controls to achieve financial objectives.
- Analyze financial reports and implement strategies to maximize profitability.

Marketing and Promotions:
- Collaborate with the marketing team to develop and execute promotional activities and events.
- Contribute ideas to enhance the venue's visibility within the local community.

Qualifications:
- Proven experience in a managerial role within the hospitality industry.
- Strong understanding of bar operations, including inventory management and cost control.
- Excellent leadership and interpersonal skills with the ability to motivate and inspire a team.
- Exceptional customer service skills and a commitment to delivering a positive guest experience.
- Financial acumen and the ability to analyze and interpret financial reports.
- Knowledge of local market trends and competition in the hospitality industry.

Personal Attributes:
- Passion for the hospitality industry and commitment to excellence.
- Strong problem-solving and decision-making abilities.
- Flexibility to work evenings, weekends, and holidays as required.
- Proactive and results-driven with a focus on continuous improvement.
- Be a team player and enjoy managing people.
- Be a little bit weird.

If you are a hospitality professional looking for a new challenge where you can contribute to the success of a vibrant neighborhood bar, we invite you to apply. Join our team and be a part of creating memorable experiences for our valued community in Northlake.

The benefits of working here include:
- An epic crew
- Great salary / wage + opportunity for performance based bonuses (dependent on experience and shared goals).
- Best perks in the business
- Great working hours. We don't open late.
- Part of a group of venues so genuine opportunity for career progression
- The best customers in Wanaka
- A flexible roster
- We can help with accommodation short and long term.

ABC is part of the ABC group of venues which means that this is a job with legitimate career growth opportunities and earning potential. We can also offer support to the right candidate to upskill them and build them into the role.

Our Values:
- People & Team Development
- Cultivate Our Community
- Make Every Visit Memorable
- Improvement is a Daily Habit
- Profit Matters

We are an accredited employer, so we can transfer a visa, but we are not looking to sponsor anyone from outside of New Zealand. Candidates will need a minimum of one interview and trial in person. Please send a CV and cover letter outlining your previous work experience and why you think you would be suitable for the role.